Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. For eligible orders, our return, exchange policy timelines begin when your purchase is available for shipment or pickup.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:

Brillistar return

Rm1103 Workingport Commercial Building no.3 Hau Fook Street, Tsim Sha Tsui, Kowloon, HK

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

1.All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.

2.Returns without the lab grown diamond certificate (where applicable) are subject to a $200 replacement fee for each missing card.

3.Items that have been modified, engraved, or resized by a company other than Brillistar may not be returned.

4.Returns showing signs of wear or have been damaged in any way will not be accepted for return.

5.Packages without a Return Shipping Authorization Number or packages that were refused for delivery will not be accepted for refund.

Please note our eternity rings cannot be resized due to their design.Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

1. Obtain the Return Shipping Authorization Code: Send an email at [email protected] to obtain a return shipping authorization code. Write your return shipping authorization code on the outside of the package you are returning.

2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $200 replacement fee per certificate will be charged otherwise). For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.

3. Shipment and Insurance: You must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. Brillistar and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.

4. If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Brillistar. Brillistar is not responsible for items lost or damaged while shipping.

Refunds
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately five business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. Brillistar is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Brillistar is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].